Phone Skill Views
Taking control of the call, placing calls on hold and transferring calls are three seemingly simple tasks that are really major "danger zones.y" Learn how to handle these delicate situations with phone skills etiquette in a way that makes the interaction as pleasant as possible for the caller. You aren't out of the woods yet!
With body language removed from the communication process, words take on a new potency in the telephone conversation. This session teaches the skill of Wordsmything n– choosing the right word or phrase to send the best message. Learn how to say o"noE" in a positive manner by subtracting ve manner by subtracting "3.50515
Sometimes, no matter how skilled your reps are on the phone, getting information from callers can be a frustrating experience for all involved in the interaction. We8’ll continue our study of Wordsmything by learning Motivating Phrases, Affirming Phrases, Responding Phrases, Visual Words, and other Phone Pro vocabulary techniques that build rapport, keep calls on track, and gather necessary information so that each call is both interactive and productive.
Why use Web Seminars for training? While our onsite classes are the only way to receive customized training for the very best interaction and skill implementation, our web seminars are excellent for: - training smaller numbers of staff - setting your own learning pace - watch one seminar, apply those techniques and then move on to the next seminar when you're ready! - scheduling convenience - available 24/7 and the passwords don't expire until you use them - making the most of your training dollars if onsite training outside of your budget - training new hires after Phone Pro has trained your staff onsite - coaching those staff members that have received Phone Pro training - getting a quick refresher on Phone Pro techniques
Phone Skill Images
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